Technical Support Specialist

Big Chief Inc. is a leading distributor of electric process heating and temperature control products for the industrial market.

The Big Chief Team has a reputation for great customer service and technical expertise, with the ability to fulfill custom fabrication orders. Now, with Thermal Technology Distribution Solutions (TTDS) support we are well positioned for more exciting growth!

Technical Support Specialist Responsibilities

Deliver Big Chief customers product support with the best service. Primarily talking with industrial manufacturers maintenance and engineering teams in a diverse range of end markets, including staple consumer items, infrastructure, automotive, and building materials.

Customer Service

  • Answer direct or transferred calls from existing customers with detailed questions about mechanical performance applications, installation requirements, or project specifications with our thermal technology line of products.
  • Provide technical support by visiting facilities or phone, troubleshooting with customers, mechanics, and engineers to diagnose issues, make solution recommendations, and offering products to meet their needs.
  • Investigate and utilize resource materials to gain in-depth product knowledge for educating customers.

Sales Support

  • Process orders related to customer project solutions, and prompt follow-up about a product’s price, availability, or delivery status.
  • Maintain accurate records of customer interactions and providing actionable feedback.
  • Coordinate product training with the suppliers for the sales team.

Qualifications

  • Must be able to work onsite full-time in Cincinnati, OH, 45227.
  • Available to travel 50% for thermal device audits onsite.
  • Machinery customer service experience, providing technical support.
  • Proficient with computers and inventory software.
  • Mechanical aptitude and problem-solving skills.
  • Electrician or understanding of electrical components and their functions.

EQUAL EMPLOYMENT OPPORTUNITY
Big Chief Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Inquire here to learn more